THEBITSHARES
TERMS OF USE & PLATFORM PARTICIPATION AGREEMENT
Effective Date: September 15, 2026
Jurisdiction: Singapore
Platform: TheBitShares
Registered / Correspondence Address: 108 Orchard Road, Singapore 238840
Official Website: https://thebitshares.com
General Support: support@thebitshares.com
Security Desk: security@thebitshares.com
Global Leader Desk: globalleader@thebitshares.com
1. INTRODUCTION
Welcome to TheBitShares (“TheBitShares”, the “Platform”, “we”, “us” or “our”).
These Terms of Use and Platform Participation Agreement (“Terms”) establish the contractual framework governing access to and use of the TheBitShares digital environment, including its technology infrastructure, cryptocurrency-related functionalities, arbitrage-oriented systems, account services, wallet interfaces, referral and affiliate programs, leadership initiatives, promotional activities and related digital services.
By accessing, registering with or using the Platform, you acknowledge that you have read, understood and accepted these Terms.
These Terms should be read together with any applicable Risk Disclosure, Privacy Policy, KYC/AML procedures, Affiliate or Referral Program Rules and specific terms governing individual products, services, campaigns or promotional initiatives.
Where a specific service is subject to additional terms, those terms shall apply to that service in conjunction with these Terms.
TheBitShares is structured as a technology-oriented digital platform providing users with access to infrastructure designed to facilitate interaction with cryptocurrency markets and algorithmic market-analysis and arbitrage methodologies.
Nothing in these Terms shall be interpreted as creating a fiduciary, advisory, brokerage or investment-management relationship unless expressly established under a separate agreement and where legally permitted.
2. THEBITSHARES TECHNOLOGY ENVIRONMENT
TheBitShares incorporates a technology infrastructure designed to process market information and facilitate algorithmic analysis of cryptocurrency markets.
Depending on the functionality made available to the user, the Platform may utilize:
real-time market-data feeds;
algorithmic market analysis;
price-differential analysis;
liquidity monitoring;
execution-routing mechanisms;
automated transaction processing;
exchange connectivity;
spread detection;
transaction monitoring;
risk-control parameters;
automated operational logic;
artificial-intelligence-assisted analytical processes.
The Platform may make available access to systems such as the Cross B69 Arbitrage Engine, which is designed to identify potential price inefficiencies and arbitrage opportunities across multiple cryptocurrency markets.
The technology is intended to support systematic market analysis and execution processes.
However, technological sophistication does not eliminate market, liquidity, execution, regulatory or operational risk.
3. NATURE OF THE PLATFORM
TheBitShares is a technology platform.
Information displayed through the Platform concerning market conditions, spreads, historical activity, technical performance, algorithms, strategies, digital assets or other financial variables is provided for informational and operational purposes.
Unless expressly stated otherwise in a legally applicable agreement, TheBitShares does not provide individualized investment, financial, legal or tax advice.
Users remain responsible for determining whether participation in the Platform is appropriate for their individual circumstances.
Users are encouraged to obtain independent professional advice where appropriate.
4. NO GUARANTEE OF RETURNS
TheBitShares does not guarantee any particular return, profit, yield or financial outcome.
References to:
historical performance;
gross spreads;
arbitrage activity;
historical results;
simulations;
illustrative examples;
projected scenarios;
performance statistics;
technical indicators;
do not constitute a promise or guarantee of future performance.
Past performance is not necessarily indicative of future results.
Market conditions may change rapidly and materially, and an opportunity identified by an algorithm may not remain available by the time an execution can be completed.
5. ARBITRAGE AND MARKET RISK
Cryptocurrency arbitrage involves the identification of price differentials between markets or trading venues.
Although arbitrage strategies seek to exploit temporary market inefficiencies, execution may be affected by numerous variables.
These may include:
market volatility;
liquidity;
order-book depth;
price slippage;
transaction costs;
network fees;
exchange fees;
execution latency;
blockchain congestion;
exchange downtime;
API interruptions;
market dislocation;
withdrawal restrictions;
deposit restrictions;
changes in exchange conditions;
technical failures;
regulatory measures;
extraordinary market events.
Accordingly, the existence of an apparent spread does not necessarily mean that the spread can be captured successfully or profitably.
Users acknowledge that cryptocurrency-related activities involve financial risk, including the potential loss of capital.
6. ALGORITHMIC AND AI-ASSISTED SYSTEMS
Certain Platform functions may utilize automated algorithms, computational models or artificial-intelligence-assisted technologies.
Such systems may process large quantities of market data in order to identify patterns, price differentials, liquidity conditions or potential execution opportunities.
Automated systems operate according to technical parameters, models and programmed logic.
They cannot predict all future market conditions and cannot eliminate the possibility of unfavorable execution, technical malfunction or financial loss.
The use of artificial intelligence or algorithmic technologies should therefore not be interpreted as a guarantee of accuracy, profitability or risk-free execution.
7. CROSS B69 ARBITRAGE ENGINE
Where available, Cross B69 represents a technological component of the TheBitShares ecosystem designed to analyze and process arbitrage opportunities across supported cryptocurrency markets.
The system may interact with market-data sources and external exchange infrastructure in order to evaluate price differentials and other relevant market variables.
Operational characteristics, supported assets, execution parameters, exchange connectivity and technical specifications may change over time.
The Platform may modify, improve, suspend or replace components of the Cross B69 infrastructure where reasonably necessary for technological, security, operational or compliance purposes.
No provision of these Terms should be interpreted as a representation that Cross B69 will generate a particular level of performance.
8. USER ACCOUNT
Users may be required to create an account to access specific Platform functionalities.
Users are responsible for ensuring that information supplied during registration remains accurate and current.
Users must maintain the confidentiality of:
login credentials;
passwords;
authentication codes;
security credentials;
wallet-related access information.
Users must promptly notify TheBitShares if they suspect unauthorized access or compromise of their account.
9. ELIGIBILITY
The Platform is available only to persons who have reached the applicable age of majority in their jurisdiction of residence.
By registering, a user represents that:
they have legal capacity to enter into these Terms;
information provided to the Platform is accurate;
they will comply with applicable laws;
they will not use the Platform for unlawful purposes;
they will not attempt to circumvent Platform controls.
TheBitShares reserves the right to refuse registration or restrict access where eligibility cannot be reasonably established.
10. SINGLE ACCOUNT POLICY
Unless otherwise expressly authorized, each user may maintain only one personal account.
The creation or operation of duplicate, fictitious, synthetic or coordinated accounts for the purpose of obtaining additional benefits, referral rewards, promotional advantages or other economic benefits is prohibited.
TheBitShares may employ technical, behavioral, transactional and security indicators to identify potentially associated accounts.
Where prohibited activity is identified, TheBitShares may suspend or terminate associated accounts and may withhold benefits generated through such activity, subject to applicable law.
11. KNOW YOUR CUSTOMER — KYC
TheBitShares may implement identity-verification procedures for account security, fraud prevention and compliance purposes.
Users may be required to provide:
government-issued identification;
proof of address;
source-of-funds information;
transaction information;
beneficial ownership information;
additional documentation reasonably required for verification.
Verification may be requested during registration, prior to withdrawals, following significant account activity, when unusual transaction patterns are identified, or whenever reasonably necessary for security or compliance purposes.
Failure to complete an applicable verification procedure may result in account restrictions, withdrawal limitations, suspension or termination.
12. AML / CTF AND TRANSACTION MONITORING
TheBitShares may implement procedures designed to identify and mitigate risks associated with:
money laundering;
terrorist financing;
fraud;
identity theft;
sanctions violations;
unlawful transactions;
misuse of the Platform.
Transactions may therefore be subject to automated and/or manual monitoring.
Where reasonably necessary, TheBitShares may request additional information regarding:
source of funds;
destination of funds;
transaction purpose;
beneficial ownership;
transaction history;
relationship between accounts.
Transactions may be delayed, restricted or rejected where required or reasonably necessary for security, legal or compliance purposes.
Where legally required, information may be disclosed to competent governmental, judicial or regulatory authorities.
13. DIGITAL ASSET TRANSACTIONS
Cryptocurrency transactions may be processed through blockchain networks and/or third-party infrastructure.
Users acknowledge that blockchain transactions may be irreversible once confirmed.
Transaction processing may depend upon:
blockchain network conditions;
confirmation times;
network congestion;
external exchange infrastructure;
third-party APIs;
wallet infrastructure;
security controls;
compliance procedures.
TheBitShares does not control the independent operation of public blockchain networks.
14. WALLET AND ASSET ACCESS
Where the Platform provides users with a dedicated wallet environment or wallet-related functionality, users remain responsible for complying with applicable security procedures.
The availability of wallet functionality does not eliminate technological or blockchain-related risks.
Users should verify transaction addresses carefully before confirming transactions.
Blockchain transactions sent to an incorrect address may be impossible to recover.
15. DEPOSITS AND FUNDING
Where supported, users may fund their Platform environment using supported digital assets.
Supported assets, minimum amounts, network requirements and processing procedures may change periodically.
The Platform may automatically process or convert supported digital assets into an operational balance according to the applicable Platform architecture and disclosed procedures.
Users are responsible for ensuring that the correct blockchain network and transaction parameters are used.
16. WITHDRAWALS
Users may request withdrawals through the applicable Platform interface, subject to security, verification, technical and compliance procedures.
Withdrawal processing times may vary depending on:
blockchain conditions;
network congestion;
transaction size;
security checks;
compliance reviews;
third-party infrastructure;
operational conditions.
TheBitShares may temporarily delay processing where additional verification is reasonably required.
Nothing in these Terms shall be interpreted as waiving mandatory legal rights applicable to users.
17. THIRD-PARTY EXCHANGES AND INFRASTRUCTURE
TheBitShares may utilize or connect with third-party cryptocurrency exchanges, blockchain networks, liquidity providers, data providers, payment infrastructure and technology providers.
The Platform may therefore depend on external infrastructure that is not controlled directly by TheBitShares.
Third-party services may experience:
outages;
API failures;
liquidity restrictions;
technical interruptions;
security incidents;
regulatory restrictions;
maintenance;
changes in terms or functionality.
TheBitShares shall not be responsible for failures originating exclusively from independent third-party infrastructure, except to the extent liability cannot legally be excluded.
18. FEES AND TRANSACTION COSTS
Certain transactions or Platform functionalities may involve:
blockchain network fees;
exchange fees;
processing fees;
withdrawal fees;
third-party charges;
other applicable transaction costs.
Fees may vary depending on network conditions, external providers and Platform policies.
Where applicable, relevant fees may be displayed through the Platform interface.
Users acknowledge that transaction economics may change as market and network conditions evolve.
19. REFERRAL AND AFFILIATE PROGRAM
TheBitShares may operate referral, affiliate and network-based incentive programs.
Participation is subject to the applicable compensation structure and eligibility requirements.
Referral rewards may be calculated according to the actual activity generated within the applicable ecosystem and may be subject to verification.
Affiliates must conduct promotional activity honestly, accurately and transparently.
Affiliates shall not:
guarantee profits;
characterize participation as risk-free;
make misleading financial claims;
manipulate referral attribution;
create duplicate accounts;
fabricate registrations;
impersonate TheBitShares;
engage in fraudulent activity;
use deceptive advertising;
make unauthorized regulatory claims.
TheBitShares may suspend, review or terminate affiliate participation where activity is inconsistent with these Terms or applicable law.
20. LEADERSHIP PROGRAM
TheBitShares may operate a Leadership Program for qualified individuals who develop and manage active networks within the ecosystem.
Leadership participation may be subject to:
application;
verification;
qualification criteria;
internal review;
performance requirements;
additional program terms.
Leadership opportunities do not constitute employment, agency, partnership or legal representation of TheBitShares unless expressly established in writing.
Official leadership inquiries may be directed to:
globalleader@thebitshares.com
Participation in the Leadership Program does not authorize any individual to make representations concerning licensing, guaranteed returns or regulatory status on behalf of TheBitShares.
21. MARKETING STANDARDS
All marketing, promotional and referral communications relating to TheBitShares must be accurate and reasonably representative of the Platform.
Marketing materials must not:
guarantee returns;
describe cryptocurrency activity as risk-free;
present historical performance as guaranteed future performance;
make false regulatory claims;
misrepresent the nature of the Platform;
use deceptive testimonials;
manipulate performance information.
TheBitShares reserves the right to request modification or removal of promotional materials that do not comply with these standards.
22. REGULATORY AND JURISDICTIONAL COMPLIANCE
TheBitShares recognizes that digital-asset regulation varies significantly between jurisdictions and continues to evolve.
Depending on the nature of a particular activity and the jurisdiction involved, relevant regulatory frameworks may include legislation relating to:
crypto-assets;
payment services;
anti-money laundering;
counter-terrorist financing;
consumer protection;
cybersecurity;
sanctions;
taxation;
digital-asset service providers.
For users located within the European Union, applicable regulatory considerations may include Regulation (EU) 2023/1114 on markets in crypto-assets (“MiCA”), where and to the extent applicable.
For activities connected with Singapore, applicable requirements may include the Payment Services Act 2019 and relevant requirements issued by the Monetary Authority of Singapore (“MAS”), depending on the nature of the specific activity.
Nothing in these Terms shall be interpreted as a representation that TheBitShares holds a specific regulatory authorization unless such authorization is expressly identified and legally applicable.
Users remain responsible for complying with laws applicable to their jurisdiction.
23. TAXATION
Users are solely responsible for determining and complying with their tax obligations.
Depending on jurisdiction, cryptocurrency transactions, capital gains, income, referral rewards or other economic benefits may give rise to tax liabilities.
TheBitShares does not provide individualized tax advice.
Users should consult an appropriately qualified tax professional where necessary.
24. SECURITY
TheBitShares implements technical and organizational measures designed to protect Platform infrastructure and user accounts.
These measures may include:
encryption;
authentication controls;
access management;
transaction monitoring;
anomaly detection;
infrastructure monitoring;
security logging;
operational safeguards.
Nevertheless, no internet-connected system can be guaranteed to be completely immune from cyberattacks, vulnerabilities, unauthorized access or other security events.
Users are responsible for maintaining appropriate security practices.
25. PROHIBITED ACTIVITIES
Users shall not use the Platform to:
violate applicable laws;
conduct fraudulent activity;
facilitate money laundering;
finance prohibited activities;
circumvent sanctions;
manipulate Platform functionality;
exploit technical vulnerabilities;
introduce malicious software;
interfere with Platform infrastructure;
impersonate another person;
operate unauthorized duplicate accounts;
manipulate referral systems;
interfere with another user's account.
TheBitShares may immediately restrict activity reasonably suspected of violating this section.
26. PLATFORM AVAILABILITY
The Platform may periodically undergo:
maintenance;
upgrades;
infrastructure changes;
security improvements;
software releases;
technical optimization.
Temporary interruptions may therefore occur.
TheBitShares does not guarantee uninterrupted or error-free availability.
Where reasonably practicable, material scheduled maintenance may be communicated through appropriate channels.
27. INTELLECTUAL PROPERTY
All intellectual property associated with the Platform, including:
trademarks;
logos;
software;
interfaces;
designs;
documentation;
databases;
proprietary methodologies;
algorithms;
graphical elements;
remains the property of the relevant rights holder.
No provision of these Terms transfers ownership of intellectual property to a user.
Users may not reproduce, reverse engineer, commercially exploit or redistribute proprietary Platform materials without authorization.
28. PRIVACY AND DATA PROCESSING
TheBitShares may process personal information for purposes including:
account administration;
identity verification;
security;
fraud prevention;
compliance;
transaction processing;
customer support;
Platform operation;
service improvement.
Additional information concerning personal-data processing may be provided in the applicable Privacy Policy.
Users should review the Privacy Policy before using services that require personal information.
29. ACCOUNT SUSPENSION AND TERMINATION
TheBitShares may restrict, suspend or terminate an account where reasonably necessary due to:
violation of these Terms;
suspected fraud;
security concerns;
unlawful activity;
failure to complete required verification;
duplicate accounts;
abuse of referral mechanisms;
regulatory requirements;
attempts to compromise Platform integrity.
Where legally permissible, the Platform may communicate the reason for a restriction.
Nothing in this section limits mandatory rights available under applicable law.
30. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, TheBitShares, its affiliates, officers, employees, contractors and service providers shall not be liable for losses arising from circumstances including:
cryptocurrency market volatility;
market price movements;
blockchain network failures;
third-party exchange interruptions;
network congestion;
execution delays;
price slippage;
technical failures;
unauthorized access caused by compromised user credentials;
regulatory changes;
third-party service interruptions;
extraordinary market events;
user error.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
31. FORCE MAJEURE
TheBitShares shall not be considered in breach of these Terms where performance is prevented or materially affected by circumstances beyond reasonable control.
Such circumstances may include:
natural disasters;
war;
civil unrest;
governmental action;
regulatory intervention;
telecommunications failures;
cybersecurity incidents;
blockchain network failures;
infrastructure outages;
extraordinary market events;
failures of third-party providers.
32. RISK ACKNOWLEDGEMENT
By using the Platform, the user expressly acknowledges that:
cryptocurrency markets are inherently volatile;
arbitrage opportunities may disappear rapidly;
automated systems cannot eliminate market risk;
artificial intelligence cannot guarantee profitable outcomes;
historical performance is not a guarantee of future results;
digital-asset transactions may be irreversible;
technical failures may occur;
third-party infrastructure may affect execution;
regulatory requirements may change;
capital may be exposed to loss.
Participation is voluntary and users remain responsible for their own decisions.
33. NO FIDUCIARY OR ADVISORY RELATIONSHIP
Unless expressly agreed otherwise in a legally valid separate agreement, use of the Platform does not establish:
an investment-advisory relationship;
a fiduciary relationship;
a portfolio-management relationship;
a brokerage relationship;
an employment relationship;
a partnership;
an agency relationship.
The Platform provides technological infrastructure and related digital services within the scope described in the applicable documentation.
34. CHANGES TO THE TERMS
TheBitShares may amend these Terms from time to time to reflect changes in:
technology;
Platform functionality;
operational procedures;
security requirements;
regulatory developments;
legal obligations;
business practices.
Updated Terms may be published through the Platform.
Where legally required, material amendments will be communicated through appropriate channels.
Continued use of the Platform following the effective date of amended Terms constitutes acceptance of the amended Terms to the extent legally permissible.
35. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of Singapore, subject to mandatory provisions of law that may apply to a user in another jurisdiction.
Nothing in this clause is intended to deprive a consumer of mandatory rights that cannot lawfully be waived.
36. DISPUTE RESOLUTION
The parties should first seek to resolve any dispute through good-faith communication.
Where a dispute cannot be resolved amicably, the matter shall be submitted to the competent courts of Singapore, subject to any mandatory jurisdictional provisions applicable under law.
37. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall remain effective to the maximum extent permitted by law.
Where legally possible, the affected provision shall be interpreted or replaced in a manner that most closely reflects its original commercial and legal purpose.
38. ENTIRE AGREEMENT
These Terms, together with applicable policies, disclosures, program rules and other documents expressly incorporated by reference, constitute the principal framework governing use of the Platform.
They supersede previous statements or understandings concerning the same subject matter, except where expressly stated otherwise.
39. OFFICIAL CONTACT INFORMATION
For account assistance, technical support, security matters, compliance-related inquiries or leadership opportunities, users may contact the appropriate official department.
General Support
support@thebitshares.com
Security Desk
security@thebitshares.com
Global Leader Desk
globalleader@thebitshares.com
Correspondence Address
TheBitShares
108 Orchard Road
Singapore 238840
Official Website
thebitshares.com
Users should exercise caution with communications that do not originate from official TheBitShares communication channels.
40. FINAL USER ACKNOWLEDGEMENT
By accessing, registering with or continuing to use TheBitShares, the user confirms that they:
have read these Terms;
understand the nature of the Platform;
understand the risks associated with digital assets and cryptocurrency markets;
understand that historical performance does not guarantee future results;
understand that automated and algorithmic systems cannot eliminate risk;
agree to comply with applicable laws;
agree to comply with KYC, AML and security procedures where applicable;
accept responsibility for their account and credentials;
voluntarily assume the risks associated with their participation.
TheBitShares is committed to providing a technology-oriented environment focused on transparency, operational integrity, security and responsible participation in digital-asset markets.
Effective Date: September 15, 2026
© 2026 TheBitShares. All rights reserved.